We have been asked many questions. You will find a large selection of answers and instructions in our FAQ.Visit our FAQ
Still have questions? We are happy to help you.
As soon as we have completed your order and handed it over to the parcel service, you will receive an email from us with the invoice and a link to the parcel tracking. Just follow the link and you can track where your Elferspot package is and when it will be delivered.
Of course you can return purchased items within 14 days after receipt. To do so, please send us an email to email@example.com and let us know that you will be returning an item. We would appreciate if you could also give us a reason for the return. Please send the item(s) to the following address:
Elferspot Media GmbH – Shipping Warehouse
4113 St. Martin
As soon as we have received the return, we will check it and refund you the amount. Please note that the refund will take different amounts of time depending on the payment method.
Please note that you as the buyer are responsible for ensuring that the return is protected from damage and contamination. If you want to return a book, please make sure that it arrives in its original packaging (protective foil, slipcase).
Just send an email with your request to firstname.lastname@example.org. We will take care of it immediately. If your request concerns an existing order, please be sure to include the order number.
We offer a wide range of popular payment methods. Among others, of course, Paypal, credit card, Apple Pay and many more. Direct bank transfer is also possible and can be selected as an option.
Currently we mainly work with GLS (Europe) and DHL Express (overseas). However, depending on your needs, we can also commission other shipping service providers.
Our warehouse is located in Austria. Depending on the destination country, this takes different amounts of time. Usually it takes 2-3 days to Germany, 4-5 days within the EU. Overseas it takes between 7-14 days.
The shipping costs are calculated by the system in the background individually depending on the total weight of your order. As soon as the address data are entered, the system creates a shipping forecast for your order.
Directly in the shopping cart there is a link “Enter coupon code”. If you have a coupon code, you can use it there.
Please just send an email with the order number to email@example.com and let us know what you want to cancel.