Frequently Asked Questions – FAQ

Registration & Login

Absolutely. Your free membership brings many benefits such as…

  • Activate a search agent and get informed about new vehicles automatically by e-mail
  • Unlimited access to our Elferspot magazine
  • Keep a watchlist of your favorites
  • Receive our high quality e-mail newsletter
  • Get a 10% discount voucher for Elferspot textile products with your first purchase at the Elferspot Shop

Have we convinced you? Click here to register free of charge and without obligation:

Selling a Porsche (Private)

Of course you can. Follow this link “Selling a Porsche (Private)” and find out everything you need to know to successfully sell your Porsche on Elferspot. You can find out how to sell your Porsche as successfully as possible in our article “5 tips for selling a Porsche”. 

If you have any further questions, please send an e-mail to info@elferspot.com. We will be happy to help you.

Basically, the more pictures, the better. We require at least 3 pictures and one of them must show the Porsche in an overall view. To improve your chances of selling, however, you should show all perspectives of the outside and inside of your Porsche. You can also find out how to sell your Porsche as successfully as possible in our article “5 tips for selling a Porsche”. 

Elferspot Shop

As soon as we have completed your order and handed it over to the parcel service, you will receive an email from us with the invoice and a link to the parcel tracking. Just follow the link and you can track where your Elferspot package is and when it will be delivered.

Just send an email with your request to shop@elferspot.com. We will take care of it immediately. If your request concerns an existing order, please be sure to include the order number.

We offer a wide range of popular payment methods. Among others, of course, Paypal, credit card, Apple Pay and many more. Direct bank transfer is also possible and can be selected as an option.

Of course you can return purchased items within 14 days after receipt. To do so, please send us an email to shop@elferspot.com and let us know that you will be returning an item. We would appreciate if you could also give us a reason for the return. Please send the item(s) to the following address:

Elferspot Media GmbH – Shipping Warehouse
Anzing 27
4113 St. Martin
Austria

Here you can download a pdf with the return address:

Download return address

As soon as we have received the return, we will check it and refund you the amount. Please note that the refund will take different amounts of time depending on the payment method.

Please note that you as the buyer are responsible for ensuring that the return is protected from damage and contamination. If you want to return a book, please make sure that it arrives in its original packaging (protective foil, slipcase).

In case of exchange or revocation, the customer bears the costs for the return. The costs for resending in case of exchange and also the costs for the additional packaging material will be covered by Elferspot.

Currently we mainly work with GLS (Europe) and DHL Express (overseas). However, depending on your needs, we can also commission other shipping service providers.

Our warehouse is located in Austria. Depending on the destination country, this takes different amounts of time. Usually it takes 2-3 days to Germany, 4-5 days within the EU. Overseas it takes between 7-14 days.

The shipping costs are calculated by the system in the background individually depending on the total weight of your order. As soon as the address data are entered, the system creates a shipping forecast for your order.

Directly in the shopping cart there is a link “Enter coupon code”. If you have a coupon code, you can use it there.

Please just send an email with the order number to shop@elferspot.com and let us know what you want to cancel.

Contact

Still have questions? We are happy to help you.