My First 911

As soon as we have completed your order and handed it over to the parcel service, you will receive an email from us with the invoice and a link to the parcel tracking. Just follow the link and you can track where your Elferspot package is and when it will be delivered.

Our warehouse is located in Austria. Depending on the destination country, this takes different amounts of time. Usually it takes 2-3 days to Germany, 4-5 days within the EU. Overseas it takes between 7-14 days.

Please contact our shop support (shop@elferspot.com) with your order number, a photo of the delivery and a brief description of the fault – we will take care of it immediately.

We offer a wide range of popular payment methods. Among others, of course, Paypal, credit card, Apple Pay and many more. Direct bank transfer is also possible and can be selected as an option.

Of course you can return purchased items within 14 days after receipt. To do so, please send us an email to shop@elferspot.com and let us know that you will be returning an item. We would appreciate if you could also give us a reason for the return. Please send the item(s) to the following address:

Elferspot Media GmbH – Shipping Warehouse
Anzing 27
4113 St. Martin
Austria

Here you can download a pdf with the return address:

Download return address

As soon as we have received the return, we will check it and refund you the amount. For returns from countries outside the EU, any customs duties will be deducted from the refund amount. Please note that the refund will take different amounts of time depending on the payment method.

Please note that you as the buyer are responsible for ensuring that the return is protected from damage and contamination. If you want to return a book, please make sure that it arrives in its original packaging (protective foil, slipcase).

In case of exchange or revocation, the customer bears the costs for the return. The costs for resending in case of exchange and also the costs for the additional packaging material will be covered by Elferspot.

Currently we mainly work with GLS (Europe) and DHL Express (overseas). However, depending on your needs, we can also commission other shipping service providers.

The shipping costs are calculated by the system in the background individually depending on the total weight of your order. As soon as the address data are entered, the system creates a shipping forecast for your order.

Directly in the shopping cart there is a link “Enter coupon code”. If you have a coupon code, you can use it there.

Please just send an email with the order number to shop@elferspot.com and let us know what you want to cancel.

A contact request with your request is sufficient. We will take care of it immediately. If your request concerns an existing order, please be sure to include the order number.