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Question about purchasing in the Elferspot online store
You may be interested in this information about shopping in the Elferspot online store:
Frequently asked questions and answers
As soon as we have completed your order and handed it over to the parcel service, you will receive an email from us with the invoice and a link to the parcel tracking. Just follow the link and you can track where your Elferspot package is and when it will be delivered.
We offer a wide range of popular payment methods. Among others, of course, Paypal, credit card, Apple Pay and many more. Direct bank transfer is also possible and can be selected as an option.
Of course you can return purchased items within 14 days after receipt. To do so, please send us an email to shop@elferspot.com and let us know that you will be returning an item. We would appreciate if you could also give us a reason for the return. Please send the item(s) to the following address:
Elferspot Media GmbH – Shipping Warehouse
Anzing 27
4113 St. Martin
Austria
Here you can download a pdf with the return address:
As soon as we have received the return, we will check it and refund you the amount. For returns from countries outside the EU, any customs duties will be deducted from the refund amount. Please note that the refund will take different amounts of time depending on the payment method.
Please note that you as the buyer are responsible for ensuring that the return is protected from damage and contamination. If you want to return a book, please make sure that it arrives in its original packaging (protective foil, slipcase).
In case of exchange or revocation, the customer bears the costs for the return. The costs for resending in case of exchange and also the costs for the additional packaging material will be covered by Elferspot.
Currently we mainly work with GLS (Europe) and DHL Express (overseas). However, depending on your needs, we can also commission other shipping service providers.
Our warehouse is located in Austria. Depending on the destination country, this takes different amounts of time. Usually it takes 2-3 days to Germany, 4-5 days within the EU. Overseas it takes between 7-14 days.
The shipping costs are calculated by the system in the background individually depending on the total weight of your order. As soon as the address data are entered, the system creates a shipping forecast for your order.
Directly in the shopping cart there is a link “Enter coupon code”. If you have a coupon code, you can use it there.
Please just send an email with the order number to shop@elferspot.com and let us know what you want to cancel.
A contact request with your request is sufficient. We will take care of it immediately. If your request concerns an existing order, please be sure to include the order number.
Selling a Porsche as a private seller
You may be interested in this information about selling a Porsche as a private seller:
Frequently asked questions and answers
Of course you can. Follow this link “Selling a Porsche (Private)” and find out everything you need to know to successfully sell your Porsche on Elferspot. You can find out how to sell your Porsche as successfully as possible in our article “5 tips for selling a Porsche”.
If you have any further questions, please send an e-mail to info@elferspot.com. We will be happy to help you.
To find the right price, you can ask for your Porsche, you should get an overview of the prices at which similar vehicles are currently available on the market. You should then make an honest assessment of where your own Porsche should be within the price range. But every car is individual. If you are not sure what price is right for your car, you could ask a local inspection authority (Dekra, ÖAMTC or similar) or a dealer in your area for an estimate.
No. The called prices for the Porsche sports cars offered on Elferspot are set by the sellers themselves. Elferspot therefore has no influence on the pricing of the listed vehicles.
No. Elferspot is a marketplace where private sellers and commercial dealers only pay for the advertisement. Offer and purchase price do not play any role for the linsting’s price. Elferspot is in no way involved in the conclusion of the purchase contract and receives no sales or brokerage commission.
Basically, the more pictures, the better. We require at least 3 pictures and one of them must show the Porsche in an overall view. To improve your chances of selling, however, you should show all perspectives of the outside and inside of your Porsche. You can also find out how to sell your Porsche as successfully as possible in our article “5 tips for selling a Porsche”.
Question about my existing dealer account
You may be interested in this information about the dealer account:
Frequently asked questions and answers
No. The called prices for the Porsche sports cars offered on Elferspot are set by the sellers themselves. Elferspot therefore has no influence on the pricing of the listed vehicles.
No. Elferspot is a marketplace where private sellers and commercial dealers only pay for the advertisement. Offer and purchase price do not play any role for the linsting’s price. Elferspot is in no way involved in the conclusion of the purchase contract and receives no sales or brokerage commission.
Other questions
You may be interested in this information:
Frequently asked questions and answers
Absolutely. Your free membership brings many benefits such as…
- Activate a search agent and get informed about new vehicles automatically by e-mail
- Unlimited access to our Elferspot magazine
- Keep a watchlist of your favorites
- Receive our high quality e-mail newsletter
- Get a 10% discount voucher for Elferspot textile products with your first purchase at the Elferspot Shop
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